How to change the verification mail and how to verify SSL certificate

Description

In this article we will explain how to change your verification mail for your certificate and how to permit your certificate's issuance.
Sometimes people by mistake, choose their certificate's verification mail boxes, before checking do they really have access to them. If this happens to you, there is nothing to be worried about, you can change your verification mail box by following just a few simple steps, explained below.

How to change the verification mail of SSL certificate

If you need to change the email address used for SSL verification, follow these steps:

1. Log in to your ClouDNS account and navigate to the Dashboard.
2. Locate the SSL Certificates section and find the certificate that requires a new verification email.
3. Click on "Resend Verification Email" next to the certificate's icon.
4. A dialog box will appear, allowing you to choose between the possible mail boxes that can be set as verification mails for SSL certificate.
5. After selecting the preferred mail box, confirm that you have access to the chosen mailbox.
6. Click the "Submit" button to apply the changes and your certificate's verification mail will be changed, as you requested.

Note: When you change your certificate's verification mail, a new verification mail will be sent to the specified mail box.

Steps to verify SSL certificate

After selecting the correct verification email, complete the verification process as follows:

1. Open up the mail box, that you have chosen for your certificate's verification mail.
2. There you should find an e-mail from Sectigo with a verification code, instructions and a link to follow for verification.
3. When you click on the link, you will be asked to input the verification code, that you have received in the mail.
4. Once you input the code in Sectigo's page, your certificate's issuance will be permitted.

Common issues when verifying an SSL certificate

Sometimes, SSL verification encounters issues. Here are common problems and solutions:

• Wrong Verification Email - If you selected an email you don’t have access to, update it in the ClouDNS Dashboard under SSL Certificates.
• Email Not Received - Check your spam folder, wait a few minutes, or resend the verification email. If needed, whitelist Sectigo’s email.
• Incorrect DNS Record – SSL verification via CNAME requires the correct host and destination (Points To) values. If the record is misconfigured or missing, verification will fail. Double-check the DNS settings in your ClouDNS panel.
• Email Server Issues - If your server blocks external emails, try a different email or contact your email provider for support.