The terms and conditions below govern the relationship between Cloud DNS Ltd (herein referred to as "ClouDNS") and any customer ("The Customer") of ClouDNS website ("The Website"). By accessing and using any part of The Website, The Customer agrees to be bound and abide by the terms and conditions in this section. In the event that The Customer does not agree to all or part of the terms and conditions described below, he/she shall not access or use The Website in any way.
The Customer’s agreement to be bound by these terms is acknowledged by his/her use of The Website which includes, but is not limited to visiting The Website, using its internal and external links for search of information, ordering any of The Company services, contacting The Company representatives, Support Services and/or any software made available to The Customer by The Company.
The Company reserves the right to modify or revise the Terms of Use by updating this section. The Customer is solely responsible for staying up to date with these conditions by visiting the Terms of Use section of The Website regularly and checking for any updates.
The content of this Website (including, but not limited to all included text, photographs, graphics, illustrations, video, sound, and other material) is copyright © 2010, ClouDNS. All rights reserved. Any content of The Website that is not the creation or product of the Company’s employees is published for descriptive purpose only. Such content is a registered trademark of its respective owners, who have granted the right for its use either publicly or directly to The Company.
The Company's Privacy Policy is incorporated herein by reference and governs all collection, storage and usage of personal data. By accepting the terms and conditions in this section, the Customer expressly consents to the use and disclosure of his/her personally identifiable and other information as described in the Privacy Policy.
The Customer can use the information posted at The Company’s Website for informational purpose only. The information at The Website cannot be used in any other way without a prior written consent from The Company. Third Parties Websites Use
The Company has no liability or responsibility for the accuracy or suitability of content on a third party website that can be reached by using The Company website. The Customer’s use of any content from a third party website, including but not limited to, information, downloadable files, etc. is at The Customer’s own risk.
In no event shall ClouDNS, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
You shall indemnify and hold harmless the Domain Registry Operator and its directors, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees and expenses) arising out of or related to the registrant’s domain name registration.
The Customer may find links to other websites on the Company’s Website. The published links are for informational purposes only. The Company does not control or endorse any information, products, or services offered at the linked websites. The Customer acknowledges that the access or use of any of the linked websites is at the Customer’s own risk and the Company shall not be liable for any loss or damage arising thereof.
The Company’s services, all information contained in The Website and its contents are provided on an “as is” and “as available” basis. The Company does not provide warranties or representations of any kind. The Company disclaims all such representations and warranties, either express or implied, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose, or non infringement. The Company makes no warranties that The Website or its contents will be complete, accurate, uninterrupted, secure, or error free. All information on The Website is subject to change without notice.
The Customer agrees to indemnify and hold the Company harmless from and against any claims, losses, damages, liabilities, costs or expenses, attorneys’ and courts’ fees included, arising or related to the use of The Website or any violation of the terms and conditions, described herein.
By using ClouDNS services, The Customer agrees his business name and/or business logo to be shared on The Website and related marketing materials. The Customer can withdraw this approval anytime by contacting ClouDNS.
The Customer agrees that this Agreement shall be governed in all respects by the laws and courts of the Republic of Bulgaria. The Customer agrees that any claim or dispute The Customer may have against ClouDNS must be resolved by a court located in the Republic of Bulgaria without reference to any governing law rules that would result in the application of the substantive law of any other jurisdiction; The Customer hereby waives all rights to any kind of legal actions in any other court and/or under any other law except those of the Republic of Bulgaria; The Customer agrees to submit to the personal jurisdiction of the courts located within the Republic of Bulgaria for the purpose of litigating all such claims or disputes. In any legal action, the prevailing party will be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs, both taxable and non-taxable, and reasonable attorney's fees. These Terms are effective unless and until terminated by the Company.
For the adjudication of disputes concerning or arising from use of the Registered Name, the Registered Name Holder shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registered Name Holder's domicile and (2) where Registrar is located.
1. DNS hosting services - ClouDNS offers an unconditional 7 days money-back guarantee on hosting services. If the customer wishes to cancel a hosting account within the initial 7-day period for any reason, he/she has to notify ClouDNS Support Team by chat or ticket, and the payment will be refunded with deducted transaction fees.
2. Domain names
2.1. For new domain registrations some of the TLDs has an option to request refund in the initial few days from the registration. If The Customer have registered a domain name and want to delete it and get refund then please contact our technical support via chat or ticket as soon as possible to check the options for refunds with the TLD provider. If possible the payment will be refunded with deducted transaction and deletion fees if there are any charged by the registry.
2.2. Renewals of domain names are non-refundable.
2.3. You agree that the registration of the domain name shall be subject to suspension, cancellation, or transfer pursuant to any Specification or Policy, or pursuant to any registrar or registry procedure not inconsistent with any Specification or Policy, (1) to correct mistakes by ClouDNS or the Registry Operator in registering the name or (2) for the resolution of disputes concerning the domain name.
2.4. Transfers can be canceled if they are not confirmed or completed. In case The Customer want to cancel such transfer, he has to contact technical support team by chat or ticket, the payment will be refunded with deducted transaction fees.
3. SSL certificates - Sectigo offers unconditional 30 days money-back period. In case The Customer want to cancel newly purchased ssl certificate, he has to contact technical support team by chat or ticket. The payment will be refunded with deducted transaction fees.
4. Google Workspace provides refunds only if the admin account is not created. If The Customer have created admin account, then the payment is non-refundable. In case The Customer still don't have admin account and want to cancel the google workspace purchase, he has to contact technical support team by ticket or live chat. The payment can be refunded with deducted transaction fees.
ClouDNS supports different options for Payment Subscriptions and Billing Agreements with Credit Cards and PayPal.
Pre-Authorized Billing Agreements (Default Payment Methods) can be created from Profile » Payment Methods.
Pre-Authorized Billing Agreements (Default Payment Methods) can be canceled anytime without prior notice from Profile » Payment Methods.
PayPal Pre-Authorized Billing Agreements can be canceled from the PayPal web site. More details about this option can be seen here.
Each service in ClouDNS can be subscribed for automatic renewals. This can be done from the page where the service is bought or renewed.
Subscriptions for automatic renewals can be managed and canceled anytime before the expiration of the service without prior notice from Profile » Manage Subscriptions.
1. Customer promises not to use the Site or the Service for any purpose that is unlawful or prohibited by these Terms of Service. Customer agrees to abide by all applicable local, state, national and international laws and regulations.
2. By way of example, and not as a limitation, Customer agrees not to (or permit others to): (a) take any action or (b) upload, download, post, submit or otherwise distribute or facilitate distribution of any Customer submissions ("Submissions") such as, without limitation, comments, text, communications, software, images, sounds, data or other materials or information) using any communications service or other service available on or through the Service, that:
3. Personal data collection for domain names registration:
4. The customer agrees that his DNS zones can be deleted, if they are inactive (there are no DNS queries for the DNS zone) for over 30 days, especially if he is using free DNS hosting plan without prior notification.
Stored DNS statistics
Premium users: Yearly, monthly and daily DNS statistics will be stored forever. Hourly DNS statistics will be stored for last 1 month.
Free users: Yearly, monthly and daily DNS statistics will be stored for last 1 year. Hourly DNS statistics will be not stored.
ClouDNS provides multiple resources without a defined limit or with unlimited resources. Unlimited means there are no hard limits specified in the customer account for the mentioned resources. ClouDNS provides those unlimited resources under fair usage. Fair usage definition: The Customer can use as much of the unlimited resources he needs until the ClouDNS costs for the maintenance of those resources don't exceed the price of the hosting account of The Customer. In case of unfair usage of the unlimited resources, The Customer will get contacted by ClouDNS staff to discuss the setting of hard limits of the customer account or upgrade The Customer's hosting plan.
ClouDNS provides 24/7 available livechat and e-mail (also known as tickets) communication for customer service, technical support and complaints. All contacts are available in our Contacts page. Livechat provides a connection to the ClouDNS staff in real time. In some cases it is possible the livechat to be offline or unavailable due to technical or other issues. In such cases you can reach our staff by e-mail. Based on the case and required actions, response to the received e-mails may take up to 1 business day.
You as Domain Registrant shall provide ClouDNS accurate and reliable contact details and correct and update them within seven (7) days of any change during the term of the domain registration, including the full name, postal address, e-mail address, telephone number, and fax number if available – for the domain name registrant; the name of an authorized person for contact purposes in the case of a registrant that is an organization; the same personal and contact details for domain administrative, technical or billing contacts; the nameserver(s) for the domain name.
Registrant's willful provision of inaccurate or unreliable information, registrant's willful failure to update the information provided to ClouDNS within seven (7) days of any change, or your failure to respond for over fifteen (15) days to inquiries by ClouDNS concerning the accuracy of contact details associated with the domain registration shall constitute a material breach of this contract and be a basis for suspension and/or cancellation of the domain registration.
If domain registrant intend to license the use of a domain name to a third party, you are nonetheless the registrant of record and are responsible for providing your own full contact information and for providing and updating accurate technical and administrative contact information adequate to facilitate timely resolution of any problems that arise in connection with the domain name. A licensing use of a domain according to this provision shall accept liability for harm caused by wrongful use of the domain unless it discloses the current contact information provided by the licensee and the identity of the licensee within seven (7) days to a party providing the domain registrant reasonable evidence of actionable harm.
If you purchased a domain through our aftermarket service, you are obliged to change the registrant of record to your own registrant details, within seven (7) days of the purchase. If you do not change the registrant details, we reserve the right to lock your domain until you comply with the requirement. Our support team will assist with the manual changes.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. We will make reasonable efforts to inform all our customers for the changes but without required prior notice to any new terms taking effect.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service. Additionally you can request deletion of your account and user data.